Privacy Policy
Last updated: 17 June 2026
Synergy Japan Lubricant & Chemical Co., Ltd (“Synergy”, “we”, “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact details you provide — your name, phone/WhatsApp number, email, company name, country or city, and the product or volume requirements you share when you message us, complete a form, or contact us via our website, WhatsApp, Facebook, or Instagram.
- Usage data — basic technical information such as IP address, browser type, and pages visited, collected automatically when you use our website.
- Advertising data — when you interact with our ads on Facebook or Instagram (including click-to-WhatsApp ads), Meta provides us limited information about that interaction so we can respond to your enquiry and measure ad performance.
2. How We Use Your Information
- To respond to your enquiries and provide quotes, product information, and customer support;
- To process and fulfil orders and distribution arrangements;
- To send you relevant updates about our products and services where permitted;
- To measure and improve our marketing and website.
3. Advertising and Social Media
We advertise on Meta platforms (Facebook and Instagram). When you click an ad and message us on WhatsApp, your message and contact details are shared with us so we can handle your enquiry. We use Meta’s tools to understand ad performance. Meta’s own use of data is governed by Meta’s Privacy Policy.
4. Sharing Your Information
We do not sell your personal data. We may share it with: service providers who help us operate (e.g., messaging, hosting, and logistics partners); our authorised distributors or team members handling your enquiry; and authorities where required by law.
5. Data Retention
We keep your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
6. Your Rights
You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing messages at any time, by contacting us.
7. Contact Us
Synergy Japan Lubricant & Chemical Co., Ltd
Email: [email protected]
Website: https://synergylub.com
By contacting us or using our website, you agree to this Privacy Policy.